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Employment Opportunities

About Eckler's...

Eckler's Automotive is the premier multi-channel marketer of restoration parts and accessories for classic and enthusiast vehicles. For the last 50 years Eckler's has offered our customers the very best automotive restoration and accessory parts. Eckler's has a family of 14 product lines, with separate catalogs and websites targeting specific makes and models of vehicles designed to ensure that the automotive enthusiast can quickly and easily shop among parts and accessories for their specific make and model of vehicle. Eckler's dominates the restoration and accessory market for Chevrolet and Fords, Corvette, Porsche and Mercedes parts

Eckler's is headquartered in Titusville FL, with additional locations in Lockport, NY and Athens, GA. Our company culture is fast paced, and goal oriented, with an emphasis on collaboration across all locations and departments so that together we attain our ultimate goal of providing our customers superior service with each purchase.

All positions include: Competitive salary based on experience, 401K plan with generous match, Health, Dental, Vision, Life, PTO.

Current Job Listings:


Customer Service and Sales Team Leader – Lockport, NY
Customer Service Representative – Lockport, NY
Automotive Upholstery Sewer – Lockport, NY

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Customer Service and Sales Team Leader – Lockport, NY

Responsible for managing daily Call Center activities and assisting the Call Center Manager to lead Customer Service & Sales teams. Will coach sales performance and oversee development of team members. Individual will be responsible for complying with all of Eckler Industries policies and procedures in the area of Customer Service and Sales. Provide support to Customer Service & Sales representatives to up-sell and cross sell complimentary products. Mentor team member performance to ensure business objectives are met. Ensure representatives are effectively processing customer orders and responding to all inquiries to meet customer needs.

Responsibilities:

  • Participate in the hiring, coaching, counseling, performance review, and discipline processes associated with assigned team members.
  • Adhere to all Customer Service Core Values and function as a Role Model in the department for team members to emulate.
  • Responsible to provide ongoing coaching to Sales/Service Representatives to drive efficiencies and increased sales production through monitoring and training.
  • Train new representatives and existing employees in system enhancements.
  • Assist Manager to manage evaluations and merit reviews as required. Will also be required to participate in drafting the development plan for employees in assigned team.
  • Responsible for meeting/exceeding individual/team KPI’s and Quality Monitoring scores as well as various other reporting needs.
  • Manage all workgroup queues for inbound sales to provide adequate allocation of resources to meet service levels.
  • Measuring and reporting of daily team production and participation in monthly leadership meetings.
  • Active participation in Call Center Leadership team to assure achievement of operating plan and strategic evolution.
  • Comply with all company policies and procedures and ensure team does as well.
  • Maintain attendance, timesheet, goals, and achievement records.
  • Work with Sales Representatives, Customer Service, and Accounting department on customer order issues.
  • Apply analytical review and decision making on claims within scope of authority level, and handle escalated calls requiring follow-ups and complaints.
  • Perform other duties as required.

Skills:

  • Associates degree in business or related field (preferred), High School Diploma (required).
  • 3 years customer service, leadership, or related field experience (preferred).
  • Solid knowledge of automotive industry including parts and their compatibility (preferred).
  • Proficient knowledge in MS Office, specifically Excel, PowerPoint, and Word.
  • Advanced math, interpersonal, verbal, written, and telephone communication skills.
  • Mastery level soft skills including time management organization, listening, team building, and multitasking skills.
  • Ability to work well under pressure in a fast paced environment.
  • Ability to make decisions and enforce policies consistently.
  • Takes initiative with little direction from Supervisor.
  • Must be personable, have a passion to lead people and provide excellent customer service in both team meeting settings and individual counsels.
  • Must have professional attitude and appearance.
  • Must be a team player and strives to motivate others.
  • Understanding of business process as it relates to phone calls, email communication and internet order processing.
  • Ability to build and drive relationships with customers, peers, and supporting departments.
  • Flexible and able to embrace change.

If this opportunity appeals to you, please send your resume to linda.hunter@ecklers.net.

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Customer Service Representative – Lockport, NY

Entry level position that consists of and is not limited to the answering of inbound calls routed through a segregated phone split and assisting those customers that visit our showroom store and are requesting information on products and services offered by our company. Provide assistance regarding web, mail and fax order purchases. Assist customers in the selection and purchase of products that meet their specified requirements. Respond to inquiries regarding customer order status, product installation, returns, and complaints.

Responsibilities:

  • Responsible for the accurate conveying of information pertaining to the products and services of our company either in person, by phone, email, fax or any other communication device
  • Establishing new customer data bases and the verification of current customer accounts. Processing of new order requests and providing assistance on prior order history
  • Participate in training seminars to remain current and enhance knowledge of company products, policies, procedures and computer operations
  • Provide insight regarding improvement of products and services offered by our company
  • Work cohesively in a team environment while accurately and efficiently assisting customers with their automotive needs.
  • Have cross selling expertise and customer negotiation skills.
  • Perform other duties as assigned.

Skills:

  • Comprehensive automotive knowledge, including individual parts and their compatibility
  • Excellent communication, phone and interpersonal skills
  • Effective organizational, reasoning, evaluation and follow-through skills
  • Typing and computer skills minimum of 30 wpm
  • Automotive/ Inside phone sales experience helpful
  • Possess a current Driver’s License.
  • Must be self-motivated.
  • Need to be flexible, have the ability to multi- task and embrace change.
  • Training or experience in Telephone Etiquette and other professional service courses helpful.
  • High School graduate or equivalent.

If this opportunity appeals to you, please send your resume to linda.hunter@ecklers.net.

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Automotive Upholstery Sewer – Lockport, NY

Applicants must have previous sewing experience. While we prefer experience in the sewing of automotive, marine or aircraft industries or in a trim or upholstery shop, all applicants with professional or hobby level sewing experience are welcome to apply.

Responsibilities:

  • Sewing vinyl, fabric and leather
  • Sewing thick and multi-layered materials
  • Assembly of upholstered panels
  • Sewing with commercial sewing equipment
  • Ability to read patterns

Skills and Qualifications:

  • Commercial sewing experience preferred
  • Ability to measure accurately
  • Familiarity with commercial sewing machines and equipment preferred
  • Must be able to stand on feet approximately 6 to 8 hours a week
  • Must be able to lift 20 pounds
  • Must be willing to work full time days

If this opportunity appeals to you, please send your resume to linda.hunter@ecklers.net.

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